DELIVERY PURCHASE TERMS

1. About K. LAGERQVIST
The company (Kristin Lagerqvist AB) is based in Varberg. The company’s visiting address is Otto Torells gata 3.
If you wish to contact us, send an email to info@klagerqvist.com with your inquiry and contact details, and we will get back to you shortly.

2. Ordering
When you complete your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, and delivery address.
If anything is incorrect in the order confirmation, you should immediately contact us via email at info@klagerqvist.com.

3. Delivery
Our normal delivery times are 2-7 days, slightly longer for international orders. Orders placed on weekends will be shipped at the earliest on the following Monday. During holiday periods and major product launches, delivery times may be slightly longer.
If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address info@klagerqvist.com.
A notification via email or SMS will be sent to you when your package has arrived at the service point. Packages must be collected within 14 days. Unclaimed shipments will be returned and charged with shipping and handling costs of 160 SEK. As a customer, you are responsible for ensuring that the mobile number, address, and email address you provided are correct.

4. Prices
All prices in the store are stated including VAT.
We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and errors in prices due to incorrect information, and we reserve the right to adjust the price.

5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal. The withdrawal period is counted from the day you received the product. This means that day 1 is the day you were notified that the product is available for collection at your postal agent.

Extended return policy: From 11/30/2024, you have until 1/12/2025 to return Christmas gifts in new condition.

5.1 When exercising your right of withdrawal:
Use the prepaid return shipping label (Sweden) and leave the package at your DHL agent. Include the enclosed delivery note in the shipment. You should immediately and no later than within the statutory 14 days after the withdrawal notice return the products to us.
You are responsible for the delivery and condition of the products upon return, so the products should be sent well packaged and in their original packaging.
After the return has been received, an amount corresponding to the value of the returned goods will be refunded, reduced by a shipping and handling fee of 85 SEK. From the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the item’s original value for used or damaged products. Original shipping is not refunded.

5.2 The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Custom-made products that have been tailored specifically for you or have a clear personal character according to your wishes.
Made-to-order items such as jewelry and numbered artworks (Limited Editions).
Services that have been fully performed and where you have expressly consented to the service starting without the right of withdrawal.
Goods that can quickly deteriorate, such as food items.
Single issues of newspapers or magazines.

6. Complaints and claims
We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

Chains and bracelets: We provide a 3-month warranty on chains and bracelets. The warranty covers manufacturing defects and does not apply to self-inflicted damage, e.g., if you got caught on something causing the chain to break.

6.1 How to proceed with a complaint?
Any faults and defects should always be reported to info@klagerqvist.com where you state your name, address, email address, order number, and a description of the fault.
If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We cover the return shipping costs for approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with current consumer protection legislation. For complaints, we follow guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

7. Limitation of liability
We do not accept any responsibility for indirect damages that may arise due to the product.
We accept no liability for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.

8. Product information
We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images reflect the products’ exact appearance as some color differences may occur depending on the screen, photo quality, and resolution. We always try to display the products as accurately as possible.

9. Changes to the General Terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.

10. Disputes and choice of law
In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission’s platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.